•         Operate this business in accord with the highest standards of ethical conduct.
  •         Treat each customer in a fair, open, and honest manner; and, fully comply with all laws that prohibit discrimination.
  •          Put our promises in writing and stand behind them.
  •          Represent our products clearly and factually, standing fully behind our warranties, direct and implied.
  •          Advertise our products in a positive, factual, and informative manner.
  •          Detail charges to assist our customers in understanding repair work; also, provide written estimates of any service work to be performed upon request; or, as required by law.

                                                                                                                                    John P. Cortese

                                                                                                                                    President Cortese Auto Group