Testimonials

Great experience!! The entire staff was friendly and helpful. I had been to a few dealers in the area and Cortese was by far the most courteous and professional. Obviously a well trained group. Thanks for everything!!

J.H.

My salesperson, Shane Chapin, was fantastic. He showed me everything and helped me with all my questions. He was on top of everything and is the best salesperson I’’ve had in quite sometime. He was polite , never had a bad thing to say, I drilled him about the car and he was able to answer every question I put to him.

Gloria W.

I was referred to my sales person Denise Warren by someone that works at the dealership and Terrance in the service area highly recommended her and she was very nice to deal with. She made me feel comfortable and was not highpressured at all. I will refer my family to Denise and Cortese Ford.I love my new focus-Cherry G.

100% of my work is always done at Cortese Ford. Efficient, convenient location, friendly, respectful and very helpful staff in regular maintenance or emergency problems with all my Ford cars...Happy with everything!

Katherine G.

I really appreciate your continued communication with me.  Even though I am not buying at this time you still took the time to keep me informed.  That shows a lot of class on your part and also your employer.  Thank you! Michael B.

Dana was very personable and not overbearing and sent me info on those vehicles I was interested in and also financing links to help expedite my search. and offer to meet me at the office. Im looking forward to meeting her.

Elizabeth G.

Tom Ciavarri was prompt, conscientious and business like but not pushy.

Michael H.

Joshua, Thank you for all your help. I would refer you to any and all I come in contact with that are in the search for a new or used vehicle.
I "DEFINITELY" would rate your service as "EXCELLENT".  Thank you for everything.

Deborah P.

I just wanted to say that we appreciate everything! We had the BEST experience yesterday! Anna was awesome and we felt just very comfortable. I can’’t even express how much higher the level of customer service is at Cortese compared to our experience at Doan. You should be very proud of your staff as I’’m sure you already are! Thanks again and we will recommend that anyone go to Cortese.

Shelby L.

Denise, I would recommend anyone to you if they are looking to purchase a car. You are truly awesome keep up the great work!

Anthony K.

We were very satisfied with our salesman Tom Ciavarri at Cortese Ford. He answered all our questions and was quick to have us test drive our Escape. We have had Fords since 1953, our first being a 1949...we have always had fast and courteous service at Ford dealerships. This was our first time to purchase at Cortese Ford and we will return again!

Harold & Barb F.

Mr. Cortese, Your dealership has exceeded my expectations. I had visited another Mitsubishi dealership in Buffalo and had warranty work done on my vehicle, shortly afterwards I was having problems with my vehicle. I brought it to Cortese Mitsubishi and I was greeted by the service manager and received first class customer service. I was impressed from the moment I drove into the service department, to the time I left. This made such an impression on me that I wanted to come back and buy our next vehicle at Cortese. Thank you for your time and have a great day. Very Respectfully, Aaron L.

Our salesman, Dave Eichelberger, as far as we are concerned, went beyond the call of duty to help us. We are senior citizens and the computer end of our purchase was a little hard for us and he spent quite sometime explaining/hands on and now we love it. He was so pleasant and curtious and spent much time to achieve our need. Cortese was the first place we started (we were going to shop around because it has been 7 years since we purchased a car). We wanted an EDGE SEL and that is where we stopped, at Cortese. Never went any farther. Thank you, Dave, and Cortese for a very pleasureable experience. We ended up with exactly what we wanted, right down to the color. Thanks again. Domenick and Shirley

OUR SALESMAN  SHANE CHAPIN WAS VERY POLITE,PERSONABLE AND KNOWLEDGABLE ABOUT THE AUTOMOBILE.WE WERE VERY SATISFIED WITH HIS PERFORMANCE Shirley J.

Shane has been our regular sales person for a long time now. He is excellent! Rodger B.

Was a great experience and I am overall ecstatic about my decision in leasing my 2012 Focus from Shane Chapin! I definitely would do it all over again. Danielle C.

John Cortese,

Please allow me to explain a few things. I have purchased several vehicles from your dealership.

3 years ago this fall, I came in to your store wanting to trade my Escape Limited. Your salesman looked me in the eye and proceeded to tell me my vehicle was a dime a dozen. I stared at this friggin idiot, walked out and vowed to never return. I then bought a $45,000 Tundra the next day.

Not sure why I am back but your salesman, Dave Eichelberger, is first class. Don’t lose this one.

Richard Chamberlin

President - Harris Seeds - Garden Trends, Inc.

Mr. Cortese,

We would like to express our sincere appreciation to you and your staff! My husband and I are comforted by the fact that our sons are driving a safe and reliable car that didn’’t set us too far back. You were so very helpful!

Darlene W.

I would like to say "Thank You" to your staff, especially Bob Bonter. I just had my car fixed and Bob and your service staff went out of their way to take care of me and my car. I certainly tell people that Cortese does believe in service after the sale.

Barb N.

 In response to your e-mail earlier today, I would like to let you know that your Service Department has offered me Outstanding customer service.  They have responded to several requests for warranty service with prompt, professional service.  They provided appointments in a short period of time, contacted me routinely throughout the appointment time with a status report or information to help me make decisions, all with a personal touch that made the entire experience stress free and I was able to be confident that they would do the job correctly and professionally.I have taken advantage of your courtesty shuttle service and found the driver very personable and professional.  He arrived before our scheduled pickup time and drove safely - something I can’’t say about other shuttles I’’ve been on! 

Even though I did not originally purchase this vehicle at your facility, you have honored the Chrysler warranty and made me feel comfortable enough to travel an extended distance to use your services - it’’s worth the trip!

Debbie M

We were fairly selective about which dealerships we would work with and which vehicles we were interested in.  Honestly, Cortese was some what of a last minute surprise.  We were set up with Denise Warren by your internet assistant Lisa Puma. Denise has been the best salesperson we’’ve ever encountered: hard working, extremely helpful, knowledgeable, and organized. Her integrity speaks volumes. To her credit when we took delivery this evening there were 2 other parties waiting to speak with her...she must be a very valuable asset to the Cortese organization. I’’ve been in sales and sales management for 25 years now and will say we left Cortese tonight with a great sense of pride and feeling that we had been treated fairly and respectfully by everyone we met.

Your team did a great job on my car in my last visit.  We have always very very happy with the service.  I have always liked it with the adviser calls me and lets me know all that is wrong with the car and lets me know things should be repaired now and what I might think about repairing in the near furure.  That is very very helpful in making a decision as to how much I want to spend now and in the near future. We have been doing business there at that location long before you arrived.  My wife bought her first car, (69 Charger) there when it was MacAvoy Dodge. 

Hello Steve, 

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

I just bought a used Ford Focus from your dealership. My sales person Denise Warren was an asset in the transition from the trade in to the used car purchase. Her easy going attitude as a sales rep, patience, and concern that I was pleased with purchase, made for a pleasant sales experience. You are very lucky to have her in your employment.

Cordially,
Patty N.

We wanted to let you know how pleased we are with your service dept.

Sincerely,
Dave & Nora M.

I had to write about this amazing experience with your service department and service representative, Bob Banter. I was totally at my wits end. My teenage son lost ALL of his keys to his 2002 Mitsubishi Gallant on Wednesday evening before the Thanksgiving holiday. He returned to college on Sunday without his car. No keys! I called Bob on Monday morning who immediately provided complete accurate instructions for towing, call him when the car left my house and he contacted me no more than 2 ½ hours after the car was in your service department to tell me that the keys were completed.

I am so impressed with the level of professionalism and customer service. I am now not only a satisfied customer of Cortese, I am a “raving fan.”

Thank you for hiring such helpful, knowledgeable individuals such as Bob. He is truly an asset to your organization. I was also extremely impressed with his easygoing way when I was unable to pick up the car on Monday. He stated that it would be no problem to get the car on Tuesday. I was also impressed with the level of professionalism of the Cashier and individual who brought my car to me from the back lot. He thanked me and wished me a nice day! You should be so proud of your employees. They are the best!

Thank you, once again, to Bob Bonter for his assistance in a very trying ordeal.

Sincerely.
Carol H.

I wish to express my sincere thanks for the outstanding, courteous, and prompt service my son and I received from Tim and the Red Team.

It was not an easy situation to deal with as my deaf son had car troubles in Rochester and I am here in Rhode Island. Tim kept us informed every step of the way as to the condition of the vehicle, repair time estimate, and materials needed to bring the car back to full and safe operation.

My son now knows where to bring his car for excellent service. Once again thank you ever so much and keep up the good work.

Sincerely,
Wayne L.

I just wanted to thank you again for all your help today. I realize I was a bit of a pain (forgetting my wallet, etc.) but you and the wonderful secretary both really helped make everything go easier. My only regret was that my can was not fixed by you! So thank you, you are a wonderful people.

Very Thankfully,
Donna T.

I purchased an excellent vehicle, a Grand Caravan, from you recently. Nick, Gordon, and Shane were all excellent to me, giving me a great deal. They gave me a good trade offer for my old Grand Am. They had a DVD and roof racks installed right in time for delivery to me. They also gave my kids quarters for the gumball machines, and treated them and my wife very nicely.

Please make sure you commend all of those mentioned, and maybe even give them a raise! I am very, very appreciative and happy with your business.

Best Regards,
Arnie R.

I was treated with respect and they remember every car I’’ve bought from them for over 20 years. Tom Brownyard has become a personal friend and the first guy I go to with my unusual questions and requests. I am bringing my Rousch Mustang to him because the service I received at the selling dealership was less than nothing. When I experienced interior flooding they told me I probably left a window open. When I brought my Mustang to Tom, he PROMISED he would find and fix the problem. He and his crew had the car apart for over a week before they were able to stop the water from getting in. PROMISE KEPT! A can-do attitude backed up by a solid performance.

Alan Gray

Just wanted to take a moment to mention what a pleasure it is doing business with Darren, Keith and Doug. Let’’s face it, service costs aren’’t cheap, but these guys have always been kind and helpful. This is just another reason I’’ll keep coming back to Cortese Ford for service on my ’’02 F-250. Thanks much, and Happy Holidays.

Paul C

Who’s to say an American Auto Manufacturer can’t make a great vehicle! This Ford Escape is one of the best vehicles I’ve ever owned. Hooray to Ford, and don’t let up!

R.C

Despite the renovations taking place at the time we visited your showroom, Ryan Ercoli greeted my husband and me at the door with a smile. We own a business and know the importance of customers and noticing their arrival when they come through the door. Customers ARE the reason we have a business. The experience of buying a new car from Cortese Ford LLC was a positive experience from beginning to end. Thank You!

Danette Grayson

Your team did a great job on my car in my last visit.  We have always very very happy with the service. I have always liked it with the adviser calls me and lets me know all that is wrong with the car and lets me know things should be repaired now and what I might think about repairing in the near furure.  That is very very helpful in making a decision as to how much I want to spend now and in the near future. We have been doing business there at that location long before you arrived.  My wife bought her first car, (69 Charger) there when it was MacAvoy Dodge.

 I wanted to take a couple minutes to let you know that the people that work at this company are wonderful. I was looking for a vehicle and really had no idea what I wanted. I have to say although that I did find one at Marina Dodge 6 days ago and until last night had not even received a price for the car I was interested in...Note I said last night. This would be AFTER I picked up a car from your dealership..
Anyway I had contacted someone through your Internet service about a vehicle I was interested in and after only 10 minutes my phone rang. I’’m impressed...It was Dana saying the car I was looking at was no longer available, but asked what else I may be interested in. After I explained what happened at marina she asked if I was near a computer and I replied I was actually on your site. She asked me to look at a car that she thought I would like considering the kind of car I was looking at, at Marinas. I did, and loved it.
Made the appointment for the same night to see Steve and Bill...
First; I have to say that both are absolutely the nicest men and wonderful to work with. The very next day (last night) I drove away with the vehicle I was just looking at the prior night, and I must say... I love it!!!
When I got home, there was a message from Marina on my phone that said they have the price for the car for me and would like for me to come in....
My night was wonderful... I got a good laugh... and a great car from Cortese!!!!
To Dana: What an amazing person. She read my mind and couldn’t be happier.. I didn’t even know what I wanted and the first vehicle she had me look at? I fell in love with and it was exactly what I wanted... Not a truck, or a car. Right in the middle...
Bill? Wonderful man. Straight forward and not the usual salesperson you dread seeing...
Steve?? You make me laugh. And so nice...Hang on to that wife...She is AMAZING!!!!
He’’ll get that...
Again, Thanks for a wonderful experience, and the car of course...Now if I can get my daughter down there...

Lisa was wonderful and she did a great job with product knowledge. I was not going to buy an American car, but between Lisa telling me about the Fusion and my own research, I was sold on the car! I have been congratulated by friends and family for buying American. Also, other dealerships were high pressure and minimized the fact that I was looking to spend $20,000. Lisa was patient enough to let me come to my own decision about how to spend my money.

Katherine H

The reason I buy at Cortese Ford is the service department. I’’ve been a repeat customer for many years. Your service department is excellent! When I purchased my Ford Escape, I found the sales department extremely helpful

Lynne M

I was referred to Shane Chapin and I can see why! he and everyone at the dealership was friendly and helpful. I have purchased many vehicles and this was the best experience I ever had. I will reccomend Shane and Cortese to everyone I know.

Vincent L

Our salesperson, Denise, was very knowledgeable and courteous, easy to work with and very professional. One of the reasons we bought the car at Cortese was due to Denise’’s interest in finding me exactly what I was looking for and the price I wanted to pay. She made our experience very comfortable and as a woman understood my concerns and also worked well with my husband who had different questions and concerns.

Anna O

Peter Clark was my salesperson and he was perfect! Not high pressure. He explained the workings of the car and was not intimidating but kind and considerate, as were all the Cortese employees we were introduced to. A satisfying experience!

Marilyn C

I was treated as a human being, not as a numeric figure!

Donald Maranda