Interesting. I traded in a 2014 Dodge Charger for a 2016. The 2016 that we were negotiating on and came to an agreement didn't exist. They did find a 2016 charger but it had a different package. It had the blackout with 20" tires. I would have rather had the other car as it had Sirius radio, remote start and back up warning. A remote start was added but so far it doesn't seem to always start on the first try .I'm very happy with the car but was confused on how I had signed a deal for one car but ended up with a different one. Had I received the original I would rate the experience excellent. Also the girl that sold me the car no longer worked there after that night.
It was great! I've leased from Cortese once before and I've worked with Jeff LaMatina both times. He gives me all the info I need to make a decision and plenty of time to make that decision. I'm very happy with my new Jeep! Everyone else was very helpful, especially Rocco. I will be back when this lease is up.
It was a top to bottom seamless experience. Chris took care of me in amazing detail from the time I walked in the door till I signed paperwork to receive delivery of my 2017 Cherokee. I trust in the future if I need anything Chris, along with Cortese, will be there for me! Can't wait to tell all my friends!
This is my third transaction at Cortese, the last two times I've dealt with Sam Cubiotti. All three times I've been treated as though I'm their only customer. In particular this time I had an unusual situation and Sam went out of his way to help me get to where I wanted to be.
Chris was very knowledgeable about the vehicle and answered questions directly. The vehicle was located at another dealer and the crew worked diligently to secure it quickly on a shortened, weather encumbered week. When we drove the vehicle off the lot, a grease brush punctured the tire causing it to go flat. We immediately drove back and arrived 6 minutes after closing. Dan Oâ??Brian was very helpful getting us a loaner vehicle while the flat was replaced.
My Daughter and I meet with Robert Hormor, He made us feel comfortable and and took us through a stress free experience, Your financial team made it work, My daughter is in heaven. Thank you very much for a great experience for my daughter begin it her first time buying a new car.
The service that I was provided with was great, Suzie was very nice & answered all of my questions that I had, she even came in on her day off to ensure that I could pick up my new vehicle as soon as possible.
My experience was GREAT. I walked into the dealership with the mind set that I was not going to sign any paperwork or give any information until I was done "doing my homework". I met with Anna and those feeling were gone. Granted I walked in knowing wat car I wanted, but her knowledge of note only the process but about the car its self made me at ease. I not only gave up information , signed stuff and left a deposit ( all of which I was bound and determined that I was not going to do).
I felt very comfortable walking into the showroom. I wasn't bombarded with sales people. Sami was a pure gentleman and he knew exactly what vehicle I was talking about and knew their specs tight off the bat. I was very impressed with my whole experience and I love my new Jeep Patriot.
I leased a 2016 Jeep Renegade from Cortese Jeep on 8/20/16. My Daughter recommended Sam Cubioti, who she also leased a vehicle through recently. Sam found me the exact style and color Jeep that I was looking for. He let me take a decent test drive to get the feel of the vehicle and afterwards proceeded to get me a fantastic deal that I couldn't pass up. Buying a vehicle is never an easy experience for me, but Sam went out of his way to put me at ease. I would highly recommend Cortese and especially Sam Cubioti to my family and friends or anyone else who's looking for a vehicle.
As always it was a pleasure working with Anna and it was a very simple process. We have purchased or leased at least 15 vehicles from Cortese and Anna. She does a great job and is the reason we always come back to Cortese!
The salesman was great. (Chris Dunkleberger) I didn't think that the deal that I wanted would be able to be made, but to my surprise he and the sales team made it work. I was so happy with my first deal a 2016 Dodge Ram, I came back two weeks later and bought a 2016 jeep Wrangler.
in regards to my experience buying a new 200 everything went smoothly. Dave and Chris were great. Rocco explained the financing and extended warranties in great detail. I'm very happy with my purchase.
Very good. Friendly. Still do not like the bad guy good guy sales approach and the "this deal cannot be offered again". But everything was made good when an incorrect order was made and the dealership did everything to ensure that I was happy with the purchase.
The Cortese family is one of a kind. I worked closely with Chris Dunkleberger which was a pleasure due to his honesty and commitment to keeping me within my personal budgetary guidelines. Also Mr. Joshua Jenny, sales manager, a man of great intellect and professionalism, went the extra mile to ensure I was in a safe, reliable, and affordable vehicle by giving me the most towards my trade in. Dave Hilner, to say the least, was also an absolute delight to work with, he made me feel like part of the Cortese family, he cared about my financial situation, past life experience and understood without judging. He was most comforting and polite. I have recommended your business to everyone that I have come in contact with. I will remain a loyal customer of Cortese solely for the amazing customer service that was provided. Please, also understand I am thrilled with my new Jeep Compass, and look forward to upgrading when my lease is over. I thank each of you for your sincere consideration, help and compassion for me.
I hate the process of buying a vehicle but the salesman Ashley Wegman made it a very pleasant experience. Ashley was excellent and I have nothing but positive things to say about working with him and Cortese. I will be recommending Cortese and specifically Ashley to anyone whom I know is in the market for a new vehicle.
Chris was a personable knowledgeable sales rep that was quick to find a van that met our needs. He took the time to go over the all the features included in the van before we test drove it. He did not pressure us to buy but spent the time needed to go over all the paperwork details so we knew the total cost and options we had. There was no owners manual in the van and Chris found us one within a few days. I would difinitely do business with Chris when buying another vehicle.
Rick Riola was our salesperson and works in the Dodge dealership. We actually purchased a used vehicle from the Ford dealership and Rick was very accommodating. The car was for my teen daughter. Rick was very professional and patient. We all know how indecisive teens can be. Jesse and Steve at the Ford store were great as well. My wife solely drives Jeeps that we typically purchase or lease from Doan. Now that we know Rick is at your Henrietta dealership we will gladly drive from Greece to give them our business.
My experience was excellent!
Prior to Cortese, I purchased vehicles from Hoselton. For 20+ years my family and I enjoyed their service, primarily through a former specific salesman. I purchased a Jeep in 2007, they then sold that portion of their dealership to Vision. After multiple bad experiences with Vision's service, and multiple bad experiences with Marina Jeep's service and sales, I was determined to abandon the Jeep line altogether. Afterall, why buy a car I can't have serviced in my area?
Upon reaching Cortese, I was greeted by a bold, younger woman. Although I did not expect much, she disproved EVERY notion of her, car buying experiences and Jeep. To be clear: without Samantha's approach to the entire process, I'd have walked from the Jeep line altogether.
Instead, she asked questions, listened to my answers, joked and found solutions appropriate to my situation - all while selling me (upselling, selling, etc.. but not pushy).
We walked through several options, arriving at a lease option that fit my budget. What impressed me most, she discouraged my buying a car outside my price range, instead encouraging me to go with what I liked, could afford, and focusing on coming back to see her in 2 years for the next "better" car (my view of better). She sold me there, on the spot, when all I needed was information about what to do with my current vehicle and how to proceed with my sales process.
The new vehicle is amazing (2016 Jeep Compass, leased with a trade of my former 2007 Compass). The process was painless, enjoyable and faster than expected. I now have a "Car Girl" for family and friends when they ask.
This is exactly the type of service and approach that will cause me to return. Thank you.
Our salesman, Bob Harmor was exceptional. He was very knowledgeable about our new Dodge Caravan and had answers to all of our questions. John Cortese was extremely welcoming and accommodating to all of our needs.
I randomly selected Cortese as my first stop to inquire about selling my 2015 Jeep Grand Cherokee. I was immediately impressed with the hospitality and casual yet professional approach by Nick the sale representative. I was then introduced to Josh the sales manager who is a class act. He tested my vehicle, gave me a fair quote and had a seasoned, friendly way of letting me know this was the place for me. I moved on to 2 other local dealerships and was turned off on all fronts. With in a few hours I was back at Cortese to complete an efficient, painless transaction of selling my vehicle. I highly recommend Cortese as THE dealership for your next vehicle. As a local business owner I know the importance of how you treat customers. Cortese is spot on.
let me start out by saying I am 73 yr old and have I bought many cars and I mean many cars from different dealers in the roch area. I talked to Bob Harmon real nice salesman I might add we ended up putting me in a brand new Outlander due to me being 6 ft 6 inches tall. Well I drove it home and around for a few days finally coming to say to myself this vehicle is to small up front for my legs etc. Now what I have over 200 miles on vehicle told my wife I was going to take it back she says good luck with this one so here I go back to Cortese to see Bob he says that's something I cant do u will have to talk to the owner John Cortese himself I said to myself no way now here is where we separate the average dealership from the GREAT dealership I told him what happened and without thinking for a second he says bring it back and let us find u another car well people this is a great dealership with a GREAT owner and I would not go anywhere else to buy a car.
John Cortese and Josh Jenny both went out of their way to ensure we were completely satisfied. After the vehicle we originally wanted was sold, they made countless calls, and ultimately John secured a better Jeep for us, at a great price! We will not hesitate to return or recommend Cortese to others. Best experience I have had at a dealership, great job and thanks:-)
I worked with Derek and it was an awesome experience. I was traveling from Syracuse, so he helped me out via email to start and provided all of the details I needed. I would highly recommend all of my family and friends to him!
Samantha was friendly and helpful, even when I showed up close to closing time to test drive a vehicle. Although, she was unable to work with me on the price of the vehicle-she was able to include a remote start and have it installed prior to pick up. The process of purchasing a used vehicle was seamless on my end, thank you to the whole team!
My experience was great. I went in knowing exactly what I wanted and they made sure I wasn't there for an unreasonable amount of time. My salesman went over many options so I was able to make a good decision.
I had a great experience at your dealership.A great sales person Suzie. I got what i wanted for my trade without the back and forth process that always seem to happen at other dealerships. I was very happy with my car and the price without all the haggeling i will recomened Cortese to anyone i know looking to buy or lease a vehicle.
I was very please with Nathan Dupra my sales person he did a great job in making my decision to lease with Cortese. He explained all the features in the F-150 that I ended up leasing and was very helpful in getting the price I wanted.
Chris Dunkleberger did an awesome job with keeping me informed as to what I needed to do. I was satisfied with my experience there and plan to go back in the future. I will be recommending Cortese Auto Block to family and friends. Great job Chris than you
Great buying experience. Donna Spofford is top notch, and made me comfortable from the first phone conversation. The finance, sales manager, and any other staff I encountered were terrific. I appreciate the attention we received while there. I bought a car at a fair price.
Rick Riola was very helpful with helping me choose my purchase. I'm very pleased with the way your business is run. Great communication, which I believe is the key to just about everything in life. I would like to know if you or your staff have a specific person I can contact at the Audi Dealership. This would be a great help to me so that I do not go there with a "blindfold" on. Thanks, again, for all your help.
The service was GREAT nothing but respect and kindness from the staff. They took the time to go the extra miles to put me in the car I'm very happy with and they explained everything about the car and the paper work. They did not rush me Graig and staff are the best.
Wanted to test drive an awd 300. did so. didn't intend to purchase vehicle same day as i still had 2 months left on previous lease. they didn't explain that cortese would be paying off the current lease til much later in the process so i was confused at first about why the sales gal was trying to get me into the car same day but all in all it was really good. the sales department seemed very willing to work with me and go to bat for me to get me into the car based on my budget and not having to come out of my pocket too much. The finance manager was also respectful and answered my questions and didn't push anything to an uncomfortable level.
Jeff Hill is an excellent salesman. He approached me as soon as I entered, answered stupid questions without getting frustrated and really went out if his way to maintain the right level of contact after my initial visit. Having been in retail for over 25 years with my own store for 10 of them, I can say "nice job" from a customer service standpoint to Jeff and the whole team there.
Anna Moretti, the salesperson, has always been very attentive to my vehicle needs and does her utmost to meet them. The dealership does likewise with servicing all my vehicles. I would always recommend Cortese to my family and friends.
We received excellent service and assistance from the Cortese Personnel from the web person that got the electronic request to the Sales person including the finance person. They got us the car that we were looking for at a good competitive price. Thank you Michelle Reed, Anna Moretti and David Hilner
I have purchased every vehicle (6) I have owned since 1989 from Ford and from Cortese since 1994. Shane Chapin has been the reason that I continue to come back and refer other individuals looking to purchase a vehicle. The Knowledge, Courtesies that he extends; make the buying process much more comfortable. He has been an Asset to Cortese Ford and now that Ms. Andrea Chapin is also on staff, the Dealership can only continue to go up.
My experience with Cortese was absolutely wonderful and it's all due to Andrea Chapin! She was incredible to work with and helped me find the car I wanted! I hate car shopping but she made it fun and exciting and got me exactly what i was looking for!! Her follow up has been even more wonderful! She has reached out numerous times to make sure everything is going well with my new vehicle!! I am definitely recommending her service to friends and family!! She made my experience the absolute best car experience I've ever had!! Thank You Andrea!!
Bought 2015 DODGE CHALLENGER FROM THEM DEALT WITH SAMANTHA CORTESE WHO WAS OUTSTANDING AND WENT OUT OF HER WAY TO MAKE ARE PURCHASE VERY ENJOYABLE EXPERIANCE..........GAVE US A GREAT PRICE AND GREAT TRADE ALLOWANCE WITH ARE TRADE WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO BUY A NEW OR USED CAR......JAKE KLIEBACK
Fantastic customer service! I walked in, no pushing to make a quick sale. I walked out with keys in hand and a smile on my face. The sales Rep was amazing. She didn't push to make the deal, she worked with me to insure I got the best deal possible with no hassle what so ever. The team at Cortese were best I've ever seen. Being able to do all of the financing and being able to walk out the door with keys in hand all in the same day made buying my first car a fantastic experience. I got the car I wanted and it so easy. I recommend Cortese as the place to get quality car for the best deal possible and to get the best customer service experience in New York state.
Jeff LaMartina was a very friendly and helpful sales associate and help me to make a good choice in which Ram truck was for me. I actually found all you staff to be friendly. I really enjoyed my conversation with Mr. Cortese's daughter, beautiful and smart.
I felt the service from Jeff LaMartina was cold, indirect and he gave the impression of being inconvenienced. He was not knowledgeable of the car and told my fiancee she could look up the information. If she had not done all the research before hand I would not have been "sold" on this vehicle.
The purchase of the vehicle was ok, BUT the service center to take the Jeep to be serviced should have at least one day that they are opened later to have customers bring in the vehicle for maintenance. Saturdays are not enough, most people that work all week long do not want to be waiting for their oil to be changed on a Saturday. I wish they had a longer hours day or two.
The sales man was great the only issue I had was I was sold a warranty that I was told that I HAD to have it order to get financing. I don't believe this to be true. I didn't want the warranty and the warranty has not covered any repair the van has needed. I will never get financing thru them again.
The purchase experience was great. Jeff Rupert and Sales Manager, Joe P. did a great job. I am very pleased with my new RAM 1500 Express. In the last year I ahve visited your service department regularly for oil changes and a State inspection. All have been quick and easy experiences. I look forward to seeing then in the future.
Internet Price is plus applicable sales tax, title and registration fees. Technical data, equipment and options shown are based on the latest information available and are subject to change without notice. This listing may not reflect all accurate vehicle data or pricing and is subject to technical or human error.
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